FAQs

What's the best way to reach you about an order?

Contact us by email at thaiane.handmadejewelry@gmail.com for questions or queries. Do not contact me via instagram, by email I can better track and respond to your needs.

Do you accept returns?

Unfortunately, products cannot be returned for hygiene reasons. We cannot resell earrings once they have left our premises and because we are an independent business, we are unable to accept and process returns, unless the item is defective or broken during transit. In the unlikely event that this happens, please contact us immediately, and we will be happy to assist you with the return process.Please look carefully at the pictures and descriptions of the items and ask all necessary questions before buying.

Please email me and I will look into each case and do my best to solve it.

I received my earrings, but the colour looks different from the photos on your website.

Depending on the device you are using and the screen brightness settings, colours may vary from one screen to another. Besides the light when we photograph each piece. Remember that although we try to keep the photography as close as possible to the actual colours of the jewellery, there may be a slight variation in the piece itself.

My jewellery has some marks. 

This is all part of the character of handmade polymer clay jewellery. We are not a factory or machine, so there may be some slight imperfections, or small fingerprint marks, due to the manual handling of the clay, but this is natural and makes each piece unique.

Please be assured that each item is created with care and love and I do my best to leave them in the best possible shape.

How fast do items ship?

For in stock items, your order will be dispatched between 1 and 3 working days and should be delivered in 5 to 10 days from the date of order. Working days do not include Saturday, Sunday and bank holidays. Unfortunately, once the package has been sent, it is out of our hands and we cannot control the delivery time.

I want to ensure that your order reaches you in one piece, so all domestic orders are sent with a tracking code.

What metal do you use for your earring posts and backs?

Hypoallergenic stainless steel, gold plated or silver plated is used for posts and backs of the earrings. 

Each earring has a different metal, so please read the product description before purchasing. 

How do I care for my earrings?

Please be gentle with your new earrings, including when putting them on or removing them from your ears. Although I use the strongest glue to secure all earring studs, they should still be handled with care. Polymer clay can be brittle, so make sure you store them in a clean place, away from direct sunlight, away from any oils or chemicals. Also do not try to bend them, this can break the ceramic.

For any other questions please contact us at thaiane.handmadejewelry@gmail.com